Returns & Exchanges
At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. If your selection doesn't fit your inner monarch perfectly, our streamlined process ensures a hassle-free resolution.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Prepare the Package
Securely pack your items in their original packaging, ensuring all labels are intact and the garment is in its original, unwashed condition.
- 3.Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
- 4.Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your new exchange size within 5-7 business days.