Returns & Exchanges

At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. If your selection doesn't fit your inner monarch perfectly, our streamlined process ensures a hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all labels are intact and the garment is in its original, unwashed condition.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your new exchange size within 5-7 business days.